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 Capella Pension  Our name derives from the double star Capella, the brightest star of the constellation Auriga. Capella is a twin star, two stars that rotate around each other. This symbolizes our philosophy of being a company that revolves around you, the client, to provide the industry's best service and products that match your specific needs. We are an extension of you and our work is a direct reflection on you. We do not take that responsibility lightly. The pace at which business is conducted today requires any competitive company to have the technology to adjust to the ever-changing world. Our technology gives you the flexibility needed to take care of your clients. From custom reports to on-line 24-hour access to account balances and change requests, our superior technology and professional staff takes care of your company's needs. State-of-the-Art Services As reflected by our name, we view every relationship as a partnership. Our staff is dedicated to timely performance and quality service. We serve as an extension of your organization, which allows you to focus on meeting the needs of your employees and clients. Capella Pension utilizes an industry leading, state-of-the-art recordkeeping software system that provides precise and accurate processing conforming to all rules and regulations. At the same time we are extremely flexible to meet the specific needs of your organization. Capella Products Capella Pension provides Third Party Administration and Record Keeping Services for any size organization. This includes:
Robust Reporting Capella provides a robust and complete set of reports to help you manage your retirement plan. We are capable of providing virtually any type of custom report specific to your organizations needs, such as:
Reliable Qualifications Capella has professional well-trained employees that are committed to making your retirement plan a success. Frequently Asked Questions Q: What kind of security can I expect when accessing my information over the Internet? A: We implement a multiple layer security system that starts with secure socket layers. This creates an encrypted channel between your computer and our web server so that no one else can intercept your data and read it. Q: Can I change my login and PIN on the Internet? A: Yes, you are allowed to personalize your login and PIN. Q: Will I be able to view my investment elections on line? A: Yes, you can access your account information via the Internet or our toll free Voice Response Unit (VRU). Q: Will I be able to change my investment elections on line? A: Yes, this can be done 24 hours a day. Q: How long does it take for changes that I make on line to take effect? A: Changes are processed by the end of the next business day. Q: Can I go on-line to request a loan? A: This feature is up to individual employers, but most participants can model a loan on-line using their available balance and current interest rates, then request one through the human resources department. Q: How long does it take for fund transfers to be executed and completed? A: Most transfers are processed within two business days. Q: How often can I make changes to my Investment elections? A: This is dependent on your plan document, but as often as daily is possible. Q: How often can I do fund transfers? A: This is dependent on your plan document, but as often as every business day is possible. Q: Can I view my contributions? A: Yes, contribution information is available on both the Voice Response Unit (VRU) and the Internet. Q: Can I view my account balance? A: Yes, account balance information is available on both the Voice Response Unit (VRU) and the Internet. Q: Can I view my account balance by source and fund? A: Yes, account balances can be viewed by the source, deferral or match, or by the fund. Q: How are my balances displayed? A: By current value, based on units and last closing price of the fund. Q: How often is the information on the web updated? A: No less than 3 times a day |
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Hagan Benefits, Inc. 1741 S. Cleveland Ave, Suite 200 P.O. Box 5090 Sioux Falls, SD 57117-5090 Email: info@hagangroup.com | Home | Company | Services | FAQs | Resources | Contact |